Privacy Policy

Effective Date: 10 May 2026
Last Updated: 10 May 2026

This Privacy Policy describes how Isha Global Ventures (“Company”, “we”, “our”, or “us”), owner and operator of the Gymzie brand, collects, uses, stores, discloses, and protects your personal information when you visit or make a purchase from our website, interact with our social media platforms, or use any services offered by us (collectively referred to as the “Services”).

By accessing or using our Services, registering an account, making a purchase, or otherwise providing us with your information, you expressly consent to the collection, storage, processing, transfer, and use of your information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

1.1 Information Provided by You

When you interact with our website or services, you may voluntarily provide us with:

Full name
Email address
Mobile number
Billing and shipping address
Account login details
Payment information
Order history
Customer support queries
Feedback, reviews, or survey responses
Any other information submitted through forms or communication channels

1.2 Payment Information

Payments made on our website are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.

1.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Geographic location
Date and time of access
Website activity and browsing behavior
Referral URLs
Cookies and tracking technologies

1.4 Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

Improve website functionality
Remember user preferences
Analyze traffic and usage trends
Deliver personalized advertisements and promotions
Enhance overall user experience

Users may disable cookies through their browser settings; however, some website functionalities may be affected.

2. PURPOSE OF COLLECTION AND USE OF INFORMATION

We may use your information for the following purposes:

To process, manage, and deliver orders
To provide customer support and respond to inquiries
To communicate order confirmations, shipping updates, and transactional messages
To personalize your shopping experience
To improve website functionality, products, and services
To send promotional emails, newsletters, offers, and marketing communications
To conduct analytics, research, and business development
To detect, investigate, and prevent fraudulent or unauthorized activities
To comply with applicable legal and regulatory obligations
To enforce our Terms & Conditions and other policies

3. LEGAL BASIS FOR PROCESSING

We process personal information based on:

Your consent
Performance of contractual obligations
Compliance with legal obligations
Legitimate business interests including fraud prevention, marketing, analytics, and operational improvement

4. SHARING AND DISCLOSURE OF INFORMATION

We do not sell or rent your personal information to third parties.

However, we may share your information with:

Payment gateway providers
Logistics and delivery partners
IT service providers and hosting providers
Marketing and analytics partners
Professional advisors, auditors, and legal consultants
Government authorities or law enforcement agencies when required by law

All third-party service providers are expected to maintain confidentiality and security of your information.

5. DATA RETENTION

We retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes and enforce agreements

Once information is no longer required, it may be securely deleted or anonymized.

6. DATA SECURITY

We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Despite our efforts, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

While we implement reasonable security safeguards, we shall not be held responsible for unauthorized access, hacking, data loss, cyber-attacks, technical failures, or other breaches caused by circumstances beyond our reasonable control.

8. USER RIGHTS

Subject to applicable laws, users may have the right to:

Access personal information held by us
Request correction or updating of inaccurate information
Request deletion of personal information
Withdraw consent for marketing communications
Object to certain processing activities
Request restriction of processing
Request a copy of their information

To exercise these rights, users may contact us using the details provided below.

9. DATA DELETION REQUESTS

Users may request deletion of their personal information by contacting us. Upon verification of such request, we will take reasonable steps to delete the information unless retention is required for legal, regulatory, security, operational, or contractual purposes.

10. ACCOUNT SECURITY

Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account.

The Company shall not be liable for unauthorized access resulting from the user’s failure to safeguard login credentials or account-related information.

11. SENSITIVE PERSONAL INFORMATION

Users are advised not to share sensitive personal information such as passwords, banking PINs, OTPs, CVV details, or confidential financial information through unsecured communication channels.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, applications, or social media platforms. We are not responsible for the privacy practices, policies, or content of such third parties.

Users are advised to review the privacy policies of external websites before sharing personal information.

13. BROWSER “DO NOT TRACK” SIGNALS

Certain web browsers may provide “Do Not Track” signals. As there is currently no universally accepted standard for responding to such signals, our website may not respond to them.

14. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 13 years. We do not knowingly collect personal information from children.

If we become aware that information of a minor has been collected without parental consent, we reserve the right to delete such information.

15. INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored on servers located outside your state, province, or country where data protection laws may differ. By using our Services, you consent to such transfers where applicable.

16. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale of assets, financing, or other business transaction involving the Company, user information may be transferred as part of such transaction, subject to applicable confidentiality obligations and legal requirements.

17. MARKETING COMMUNICATIONS

Users may receive promotional emails, SMS, WhatsApp messages, or updates from us regarding products, launches, discounts, and offers.

Users may opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Replying “STOP” where applicable
Contacting us directly

Transactional and order-related communications may still be sent where necessary.

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Any changes will become effective immediately upon posting on this page. Continued use of the Services after such changes constitutes acceptance of the revised Privacy Policy.

19. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Nagpur, Maharashtra.

20. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Isha Global Ventures, owner of the Gymzie Brand.