Last Updated: May 11, 2026
 

This Shipping & Delivery Policy (“Policy”) governs the shipping, dispatch, delivery, and related services for orders placed through Gymzie (“Website”), a brand owned and operated by Isha Global Ventures (“Company”, “Gymzie”, “we”, “our”, or “us”).

By placing an order on the Website, you (“Customer”, “User”, “you”, or “your”) agree to the terms contained in this Policy.
 

1. Order Processing Timeline

Orders placed on the Website are generally processed and prepared for dispatch within approximately 3–5 (Three to Five) working days from successful order confirmation and payment authorization.

Processing timelines may vary depending upon:

• Order volume

• Product availability

• Operational requirements

• Public holidays

• Sales or promotional periods

• Unforeseen circumstances beyond Gymzie’s control

Orders are generally processed during regular business working days. However, Gymzie may process orders on weekends or holidays depending upon operational requirements.
 

2. Shipping Coverage

Gymzie currently ships products across serviceable locations within India.

Delivery availability may vary depending upon:

• Courier partner serviceability

• Pin code restrictions

• Remote or inaccessible locations

• Government or regulatory restrictions

Additional delivery timelines may apply for remote, high-risk, or restricted service areas.

Gymzie reserves the right to refuse or cancel shipments to certain locations if delivery services are unavailable or impractical.

Currently, international shipping services are not available.

Orders placed for non-serviceable locations may be cancelled and refunded subject to standard refund processing timelines.

3. Shipping Charges

Shipping charges, if applicable, shall be displayed at checkout prior to payment.

Gymzie may offer:

• Free shipping above specified order values; or

• Promotional shipping offers from time to time

Such shipping thresholds, promotional offers, and shipping charges are subject to change at Gymzie’s sole discretion without prior notice.

Shipping charges, once paid, are non-refundable unless otherwise determined by Gymzie.

4. Delivery Timelines

Estimated delivery timelines displayed on the Website are indicative timelines only and shall not be construed as guaranteed delivery commitments.

Actual delivery timelines may vary depending upon:

• Delivery location

• Courier partner operations

• Weather conditions

• Public holidays

• Regional restrictions

• High-demand periods

• Force majeure events

Delivery delays may especially occur during:

• Sales

• Promotional campaigns

• Festival seasons

• High-volume order periods

Gymzie shall not be liable for delays caused by logistics providers or circumstances beyond reasonable control.

5. Shipment Tracking & Notifications

Once an order has been successfully shipped, customers may receive shipment-related notifications through available communication channels, including:

• Email

• SMS

• WhatsApp

• Tracking links

Shipment notifications are subject to system availability and third-party logistics integrations.

Gymzie does not guarantee uninterrupted tracking updates or communication delivery.

6. Partial Shipments

Gymzie reserves the right to ship orders partially or in multiple shipments depending upon:

• Product availability

• Warehouse operations

• Logistics constraints

• Multi-location dispatch requirements

Customers may receive separate shipments for products forming part of the same order.

7. Customer Responsibility for Accurate Information

Customers are solely responsible for providing accurate and complete:

• Shipping address

• Contact number

• Email address

• Billing details

• Delivery instructions

Gymzie shall not be responsible for delays, failed deliveries, losses, or additional charges arising from incorrect, incomplete, outdated, or inaccurate customer information.

Address modification requests may not be accepted after order processing or shipment.

In cases involving incorrect addresses, failed delivery attempts, refusal to accept delivery, or customer unavailability, Gymzie reserves the right to:

• Cancel the order

• Initiate Return-to-Origin (“RTO”)

• Deduct applicable shipping, logistics, handling, or RTO charges

• Refuse reshipment requests unless additional charges are paid

Refunds, reshipments, or deductions in such cases shall be handled at Gymzie’s sole discretion depending upon the circumstances.

8. Delivery Attempts

Courier partners shall generally make up to 3 (Three) delivery attempts before classifying the shipment as undelivered or initiating Return-to-Origin (“RTO”).

Customers are advised to remain available and responsive during the delivery period.

Failure to accept delivery after multiple attempts may result in cancellation, RTO processing, or additional reshipping charges.

9. Inspection Upon Delivery

Customers are strongly advised to inspect packages at the time of delivery.

If the parcel appears:

• Tampered

• Opened

• Damaged

• Leaking

• Improperly sealed

customers should either refuse delivery or immediately record appropriate proof, including photographs or videos.

Gymzie may reject claims relating to tampered or damaged packages where adequate supporting evidence is not provided.

Delivery confirmation provided by the logistics partner shall be treated as valid proof of delivery.

 

10. Packaging Disclaimer

Packaging, labels, wrapping, or external presentation of products may vary from images displayed on the Website depending upon operational requirements, branding updates, logistics handling, or packaging improvements.

11. Risk & Ownership

Risk and ownership of products shall transfer to the customer upon successful delivery of the order to the provided delivery address.

Once marked as delivered by the courier partner, Gymzie shall not be responsible for loss, theft, damage, or unauthorized handling occurring thereafter.

12. Delays, Operational Issues & Force Majeure

Gymzie reserves the right to delay, hold, split, or cancel shipments due to circumstances including but not limited to:

• Product unavailability

• Inventory issues

• Technical failures

• Payment verification delays

• Operational constraints

• Regulatory restrictions

• Natural disasters

• Lockdowns

• Strikes

• Transportation disruptions

• Weather conditions

• Force majeure events

Gymzie shall not be held liable for shipping or delivery delays arising from such circumstances.

13. Express or Priority Shipping

Gymzie may, in the future, introduce:

• Express shipping

• Priority delivery

• Same-day delivery

• Premium logistics services

Such services may be subject to separate terms, charges, and serviceability limitations.

14. Limitation of Liability

To the fullest extent permitted under applicable law, Gymzie shall not be liable for:

• Courier delays

• Delivery failures caused by customer unavailability

• Incorrect addresses provided by customers

• Third-party logistics failures

• Indirect or consequential losses

• Delays caused by force majeure events

• Temporary tracking or logistics system failures

Gymzie’s liability, if any, shall not exceed the value of the purchased product.

15. Governing Law & Jurisdiction

This Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra, India.

16. Modification of Policy

Gymzie reserves the right to amend, modify, update, or revise this Policy at any time without prior notice.

Continued use of the Website following any modifications shall constitute acceptance of the revised Policy.

17. Contact Information

For any shipping or delivery-related queries, customers may contact:

Brand Name: Gymzie
Owned & Operated By: Isha Global Ventures
Email: gymziebyisha@gmail.com
Website: www.gymzie.in